Privacy Policy

Who we are

This policy applies to Meno -Live Stream & voice Chat (Android package com.menolive.app), operated by MEENOGO LTD. In this policy, “Meno”, “we” and “our” refer to that service and its operator. Contact us about privacy or your data at management@meenogo.com.

Information you provide

• Account and profile: your user ID, nickname, profile photo, age or date of birth, gender, country, profile description, and the phone number, email or third-party account details you use to register or sign in. Some profile fields are optional.
• Content and communication: live video and audio, voice-room participation, photos, videos, posts, comments, messages, follows, gifts, reports and support correspondence that you send through Meno.
• Purchases and earnings: product and order identifiers, purchase-verification receipts, virtual-item balances, gifts, earnings and withdrawal records. A payment provider handles your payment credentials. Where a withdrawal or host-verification process requires them, we also process the identity and payout details that you submit.

Information from using Meno

Our app, servers and integrated service providers process device and app information, IP address, network information, app-instance and notification identifiers, operating-system and app version, activity events, and crash or performance diagnostics. These help deliver the service, protect accounts and diagnose faults. Your IP address and selected country can indicate an approximate region.

The Android app includes Google/Firebase services for sign-in, notifications, analytics and crash diagnostics; Google Play Billing for Android purchases; Tencent services for messaging and media storage; and Agora for real-time audio and video. If you choose Facebook sign-in, Meta provides the sign-in information you authorize. These integrations can process device or app identifiers and relevant usage or diagnostic information. Providers also publish their own privacy information, linked below.

Camera, microphone and media access

Camera and microphone access supports live broadcasts, voice rooms, calls and recording. Photos, video and audio access supports selecting, uploading, sharing and saving media. Bluetooth permissions support connected audio devices. Notification permission controls app alerts. If enabled, the floating-player permission allows playback over other apps.

You can manage permissions in Android settings. Denying a permission may prevent the related feature from working. Content you choose to broadcast or upload is transmitted to the service and its intended audience; granting a permission does not make your entire media library public.

Why we use information

• Create and secure accounts, authenticate sessions and provide profile, live, voice, messaging and social features.
• Deliver and store the content you choose to share, and display it to its intended audience.
• Verify purchases, maintain balances and records, process eligible withdrawals and resolve payment disputes.
• Operate notifications, customer support, moderation and account-deletion requests.
• Understand service usage, investigate crashes, improve reliability and prevent fraud, abuse and unlawful activity.
• Meet applicable legal duties and handle lawful requests.

Where applicable, we rely on providing the service you request, your consent for optional processing and device permissions, legitimate interests in maintaining a safe and reliable service, and legal obligations. You may withdraw consent for optional processing by changing the relevant settings or contacting us.

When information is shared

Your public profile, posts, comments and public broadcasts can be viewed by other users. Private communications are delivered to their participants and processed by the providers that enable them. Recipients may keep copies of content they receive.

We use hosting, storage, delivery, authentication, communications, analytics, payment and support providers to operate Meno. They receive the information needed for their services. We may disclose information where required by law, to investigate abuse or protect safety and rights, or as part of a business transfer subject to applicable safeguards and notice. We do not sell personal and sensitive user data.

Storage, security and international processing

Information may be processed outside your country by Meno and its service providers. Where required, we use applicable transfer safeguards. We restrict administrative access and use encrypted connections for service traffic where supported by the relevant integration. No service can guarantee absolute security; please protect your sign-in credentials and report suspected account compromise.

Retention and account deletion

We keep account information and content while needed to provide your account and the features you use. You can request deletion of your account and associated personal data from the app or through our Account Deletion page, including if you have uninstalled Meno.

Verified deletion requests are completed within 30 days. Residual backup copies expire within 90 days. Purchase, payout, fraud-prevention, safety and legal records may be retained when a specific legitimate or legal obligation requires it. Such records are restricted to that purpose and removed when it ends. We explain any applicable exception when handling your request.

Deleting the app, signing out or disabling a profile is not the same as requesting deletion of all associated data. Copies held independently by recipients are outside our control.

Your choices and rights

You can edit available profile fields, control permissions and notifications, and use the report and block tools. Contact us to request access, correction, deletion, a copy of your data, or restrictions or objections to processing where applicable. We may need proportionate verification to protect your account. You may also complain to the data-protection authority in your jurisdiction.

Children and safety

Meno is not intended for children. Child sexual abuse and exploitation, grooming and sexual content involving anyone under 18 are prohibited. If you believe a child is at risk or has provided personal information inappropriately, contact us. See our Child Safety Standards for reporting routes and our response policy.

Service providers and updates

Provider information: Google, Firebase, Tencent Cloud, Agora, and Meta.

We will update this page when our practices change and update the date shown above. Material changes will be communicated through an appropriate service notice. For questions, contact management@meenogo.com.