Delete your Meno account

Send a deletion request

Do not send your password, one-time code, payment-card details or identity documents in the initial email. If you cannot access the account, say so. Support will explain the verification needed. You do not need to reinstall Meno to make a request.

Request from the app

Open Me → Settings → Account and Security → Delete account. Review the deletion information and use the support request option. Menu wording can vary in older releases. The email route above is available for every sign-in method, including accounts without a linked phone number.

What happens next

1. Support verifies that the request relates to your account. An email draft or a request awaiting verification does not immediately erase it.
2. We identify the account and associated data to remove, and notify you of any data that must be retained for a legitimate or legal reason.
3. We delete or irreversibly anonymize the relevant personal data and confirm completion.

We complete verified requests within 30 days after verification. Residual backup copies expire within 90 days. If a legal exception affects specific records, support explains the reason and applicable retention period.

Data removed and data retained

The request covers your account credentials and identifiers, personal profile information, uploaded personal content, social connections and activity linked to the account, and messaging data that Meno controls. We also handle applicable deletion requests with the service providers that store that data.

Records needed for tax or accounting, purchase or payout disputes, fraud prevention, child safety or other legal obligations may be retained for the applicable required period, with access limited to those purposes. They are not used to keep a public account active. Independently saved recipient copies are not controlled by Meno.

Before you request deletion

Save any content you want to keep. Contact support about pending withdrawals, refunds or payment disputes so they can be handled correctly. Account deletion is permanent once completed and you will lose account access and unused in-app benefits subject to applicable consumer rights. Deleting Meno does not itself cancel a subscription purchased through Google Play; manage any active subscription in Google Play.

You can also request deletion of particular data without deleting the entire account by telling support which information you want removed. Some information is necessary to maintain an active account.